How to make a booking request or a booking
We need to know:
1. Your contact details including name, address, telephone number and email
2. The house (Farmhouse or Shepherd Cottage), and the service you desire (e.g. accommodation, sporting, others)
3. The number of adults and children in the party
4. If you want to bring a dog.
5. If you would like to transfer the invoice amount in GBP or EUR (If you pay us cash for additional services while you are on Callumkill, we only take GBP bills and coins)
6. Whether you will need a high chair and cot
7. The approximate times of your arrival and departure
Reservations & Method of Payment and Booking Confirmation
After details of the services you desire have been specified we will send you a "Deposit Invoice". Your reservation will be pending until the due date indicated on our "Deposit Invoice". If we receive the deposit amount on our bank account on or even before the due date that means automatically that the booking as described in our "Deposit Invoice" is confirmed. (We will send no separate booking confirmation to you.). In case we do not receive the deposit before the due date given in the "Deposit Invoice", we are entitled to allocate our accomodation and services capacities to other customers without any prior notice.
In case of bookings within 30 days of arrival the "Deposit Invoice" and "Final Payment Invoice" are payable in full at once at the same time within 7 days after date of issue.
Invoices will be sent by email and payment must be made by bank transfer in GBP (before arrival) and cash in GBP (during your stay). We will accept cheques, but prefer bank transfer or cash.
Arrivals and Departures
In general, our lets run from Saturday to Saturday. Your house shall be ready for you at 4pm and outgoing guests are requested to vacate the house prior to 10 am on the departure date. This is to ensure adequate time to prepare for incoming guests. Please let us know your anticipated arrival and departure times in advance.
The property should be left clean and tidy on departure and we request that any damage / breakages be reported prior to departure to Donnie MacNeill, the Estate Manager, in order that these can be rectified for incoming guests. In the unlikely event that a property is left in an inappropriate manner, an additional cleaning surcharge may be incurred. In certain circumstances damage and losses shall be charged in full.
Guest can bring well behaving dogs. Guest must ensure that the dogs remain in the wet area at the back entrance hall of the houses all the time. No other type of peds than dogs are allowed on the premisses
Smoking is only allowed outside the buildings. Disposal of any cigarette stubs on the premisses is forbidden, except in suitable rubish bins..
Callumkill is remote so theft is an unlikely event – nevertheless in addition to cancellation and curtailment insurance, guests are recommended to take out holiday insurance to cover loss or damage to personal effects. Vehicles, accessories and contents are left at their owners' risk. The proprietor shall not be responsible for any loss or damage or any injury to persons not caused through the fault of the proprietor.
If you require to cancel a reservation for any reason we must be notified by telephone (use number on webpage www.callumkill.com) immediately and cancellation must be confirmed in writing within 5 days. In the event of a cancellation, we will make every effort to re-let the property. If we are able to re-let the property, you will be reimbursed in full less the sum of £100 (inclusive VAT) to cover administration costs. However, we strongly advise that you take out insurance cover to prevent the following costs:
If we are unable to re-let the property, cancellation costs shall be incurred as follows:
Adverse Travel Conditions
Where there are ferry / plane disruptions due to bad weather conditions or for any other reason, we cannot be held responsible for late or non- arrival at the properties and so no refunds can be provided..